Responsible Gaming —
Play Smart, Stay in Control

For the vast majority of players, gambling is an enjoyable leisure activity — a way to add excitement to cricket season, the BPL, IPL T20 matches, or a favourite slot game. However, for a small number of people, gambling can become problematic. Recognising the early warning signs is the first step towards regaining control.

Problem gambling is not simply about how much money you spend. It is defined by the impact that gambling has on your life — your relationships, your mental health, your finances, and your ability to meet everyday responsibilities. A person can develop a gambling problem at any income level, age, or background.

The following signs may indicate that gambling is becoming a problem. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use 333dd's self-assessment tools and contact our support team.

Self-exclusion is the most powerful tool available to players who feel that their gambling is becoming harmful. When you self-exclude from 333dd, your account is fully closed — you cannot log in, deposit, or place any bets for the duration of your chosen exclusion period. All pending promotional communications are also stopped.

333dd offers the following self-exclusion periods:

• 6 months — A structured medium-term break to reassess your relationship with gambling.
• 1 year — A longer exclusion for players who need more sustained distance from gambling activity.
• 3 years — An extended exclusion for players with a more significant concern about their gambling habits.
• Permanent (indefinite) — A permanent closure of your account with no option to reopen. This is the most serious option and is recommended for players who believe gambling poses a lasting risk to their wellbeing.

How to request self-exclusion: Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered email address, your full name, and the exclusion period you are choosing. Our team will confirm your exclusion within 24 hours. Once activated, a self-exclusion cannot be reversed before the end of the chosen period — this is intentional, to provide genuine protection during a vulnerable time.

333dd will take all reasonable technical steps to prevent a self-excluded player from creating a new account. If you attempt to re-register during an active exclusion period, your new account will be closed and any funds returned. We strongly encourage self-excluded players not to attempt to circumvent their exclusion, and to use the time away from gambling to seek support from the resources listed in Section 6.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, you are not alone — and help is available. 333dd's responsible gaming support team is your first point of contact, but we also encourage players to seek professional guidance where needed. Reaching out early is always the right decision.

The most direct way to get help is to email our dedicated responsible gaming team at [email protected]. In your message, describe what you are experiencing — whether that is difficulty controlling your spending, emotional distress related to gambling, or simply a desire to take a break. Our team will respond within one business day with a clear explanation of your options, including limit-setting, cooling-off periods, and self-exclusion.

In addition to contacting 333dd directly, players in Bangladesh experiencing gambling-related problems are encouraged to reach out to mental health and addiction counselling services available in major cities including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. Talking to a counsellor, a trusted family member, or a religious advisor can be an important first step in addressing problem gambling behaviour.

333dd will never pressure a player to continue gambling or to remove protective limits. Our support agents are trained to handle responsible gaming enquiries with sensitivity and without judgement. Your privacy is fully protected — responsible gaming interactions are handled in strict confidence and are never shared with third parties.

333dd recognises that certain individuals may be more vulnerable to gambling-related harm than others. This includes people experiencing financial hardship, mental health difficulties, substance dependency, or those who have previously struggled with problem gambling. Our platform is committed to identifying and supporting vulnerable players through a combination of technology, staff training, and proactive outreach.

333dd's responsible gaming monitoring system reviews account activity for behavioural patterns that may indicate a problem. These include a sudden and significant increase in deposit frequency or amounts, extended playing sessions without breaks, repeated attempts to exceed deposit limits, or a pattern of chasing losses across multiple sessions. When such patterns are detected, a member of our responsible gaming team may reach out proactively to check in and offer support.

Players who have previously self-excluded from 333dd and subsequently attempt to re-register will have their new accounts identified and closed. This protection remains in place for the full duration of any active exclusion period, including permanent exclusions.

Protecting minors in your household: If you are a parent or guardian, please ensure that your 333dd login credentials are kept private and that your device is not accessible to children or young people. Consider installing parental control software on shared devices. If you suspect that a minor in your household has accessed your 333dd account, contact [email protected] immediately.

Financial vulnerability: 333dd strongly advises players never to gamble with borrowed money, credit, or funds earmarked for essential living expenses such as rent, food, utilities, or healthcare. If you are facing financial difficulties, please pause your gambling activity and seek financial guidance before resuming play.